At [Your Store Name], we want you to love your purchase. If for any reason you are not satisfied, we’re here to help. Please read our Refund & Return Policy below:
Returns
We accept returns within [X] days of delivery. To be eligible for a return:
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The item must be unused, in the same condition that you received it
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It must be in the original packaging
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You must provide a receipt or proof of purchase
Some items are non-returnable for hygiene or safety reasons (e.g., cosmetics, earrings, intimate items). Custom or personalized items may also be non-returnable.
Refunds
Once your return is received and inspected, we will notify you via email. If approved:
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Your refund will be processed
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A credit will automatically be applied to your original payment method
Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping costs are non-refundable unless the return is due to an error on our part (wrong or defective item).
Exchanges
If you need to exchange an item for a different size, color, or style, please contact us at [Your Email Address]. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48–72 hours of delivery with:
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Your order number
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Photos of the item and packaging
We will replace the item at no additional cost.
Return Shipping
Customers are responsible for paying return shipping costs, unless the item arrived damaged or we sent the wrong product. We recommend using a trackable shipping service.
Order Cancellations
Orders may be canceled within [X] hours of purchase if they have not been processed or shipped.
Contact Us
If you have any questions about our Refund & Return Policy, please reach out:
📧 [Your Email Address]
📍 [Your Business Address]
If you want, I can also create Shipping Policy, Terms of Service, or FAQ sections for your Shopify store!